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members of SHIP aim to provide a consistently high standard
of service to their customers. However, from time to time
things can go wrong.
If you have any complaint against a member of SHIP, you must
firstly contact the individual company directly and try and
resolve the issue with that company.
All members are regulated by the Financial Services Authority
(FSA) and as such are required to follow strict procedures
for how complaints are dealt with including the timescales
for dealing with these issues. This includes a five day turn
around for
acknowledgement of the complaint, prompt investigation and
regular updates on progress.
If you are unhappy with the outcome of this investigation,
you can then refer your complaint to the Financial Ombudsman
Service (for FSA regulated firms).
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